A Mother–Daughter IoT architecture that puts a node on every field tool and a hub over every crew — with one-touch complaint capture built in. Fleet-wide visibility, per-tool compliance and dramatically faster resolution follow.
Daughter nodes ride the tools; the mother hub aggregates, uplinks and closes the loop — including the customer’s one-touch complaint.
Deployed since 2017 with a leading paint manufacturer across 40 cities — among the world’s first IIoT programmes run by a paint company to improve customer experience. Over 2,000 homes serviced monthly, complaints addressed in under 48 hours, and roughly 25% better spare stocking.
Running across 40 cities since 2017 with a leading paint manufacturer.
A single press at the tool registers a customer issue with full context — tool, crew, site — so resolution starts immediately.
Complaints addressed in under 48 hours, higher tool-usage compliance, and about 25% improvement in spare stocking and maintenance cost.
Field-service and industrial tool fleets where usage, compliance and customer experience need to be visible per tool.
